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How to Order

5 steps from submitting your design to receiving the finished carpet. Review artwork and physical samples before production each time.

Illustration of Rug Space carpet ordering steps, image 1
Illustration of Rug Space carpet ordering steps, image 2
Illustration of Rug Space carpet ordering steps, image 3
Illustration of Rug Space carpet ordering steps, image 4

5 Steps to Order

  1. Step 1

    Send Your Design

    Submit Artwork or reference as AI, PSD, PDF, JPEG, PNG, or other vector files (recommended resolution at least 100 dpi). If you don’t have a design, the Rug Space team can create the artwork for you.

  2. Step 2

    Choose Your Specs

    Provide size, shape, texture, backing, and edge finishing. The team will quote a price.

  3. Step 3

    Confirm Order and Payment

    Confirm the order and pay the full amount first, then the artwork review process begins.

  4. Step 4

    Review Artwork

    If you let Rug Space create the design, it takes 5–7 business days. The client reviews and approves the design. If the production‑ready file is already available, you can skip this step.

  5. Step 5

    Approve Sample & Produce

    Create a real sample to check color, material, and texture (7–15 business days). After sample approval, full production takes 7–15 business days.

What to Prepare

The more complete the information, the more accurate the quote and the faster the work can start.

  1. 01

    Design or image file

    AI, PSD, PDF, JPEG, PNG or Vector. At least 100 dpi recommended

  2. 02

    Size and shape

    Size and shape of carpet or floor layout for full‑floor covering

  3. 03

    Desired texture

    If unsure, the team can recommend

  4. 04

    Desired usage date

    To select production lead time

Send file via LINE

Four real rug samples fanned out to check colour and texture before production

See a sample before production

Screen colors may differ from fiber colors, so we provide real samples to check color, material, and texture before production each time. If you're far away, we can send a video sample instead.

Ordering FAQs

When do I need to pay?

Pay 100% after order confirmation, before we start reviewing the artwork and production.

How long does it take?

Depends on the design: 5–7 business days (if the file is ready you can skip this step), sample creation 7–15 business days, actual production 7–15 business days, delivery in Bangkok 1–2 business days.

No design file yet?

No problem. Send us a reference or idea and the Rug Space team will create the artwork for you.

Add-on Services

Installation team laying and trimming carpet in a modern room

Installation Service

Skilled installers come on‑site to lay the carpet smoothly with precise seams. We guarantee the installation for 30 days. This is an optional add‑on service.

Technician cleaning a carpet with a professional extraction machine

Carpet Cleaning Service

Professional cleaning using methods and equipment suited to the carpet fibers, performed by experts to keep your carpet looking its best. This is an optional add‑on service.

Free consultation

Ready to start?

Send your design or idea, and we'll summarize specs and price.

How to Order a Custom Rug in 5 Steps | Rug Space